Midnight Coders offers several support options for the .NET, Java, PHP and Ruby on Rails editions of the product. These options are designed to address the support needs ranging between individual developers, small to medium businesses and large enterprises.  Please call 1-888-MYWEBORB (select option 1) for assistance with any of these plans or if you wish to customize a support plan.

The chart below offers a comparison between available support packages

Support Plan	Silver	Gold	Platinum
Available to OEM/VAR/ASP/Distributor	Yes	Yes	Yes
Number of technical contacts This is the number of people authorized to contact Midnight Coders to request technical support.	1	2	3
Support hours The hours when Midnight Coders support staff is available to respond to the support inquiries.	8am-5pm US Central time Mon - Fri
Business hours email support Indicates whether support is available via email during the Standard Support hours.	x	x	x
Business hours phone support Indicates whether support is available by phone during the Standard Support hours.	Severity 1 only	x	x
Extended support hours	5pm - 10pm US Central time Mon - Fri
Extended hours email support Indicates whether support is available via email during the Extended Support hours.		x	x
Extended hours phone support Indicates whether support is available by phone during the Extended Support hours.		Severity 1 only	x
Community support portal Provides access to the product discussion forums.	x	x	x
Alert notifications and updates Midnight Coders delivers product updates and patches as well as release notices and advance announcements.	x	x	x
Installation and configuration assistance Midnight Coders support staff provides extra assistance with initial product installation and configuration	x	x	x
Walkthrough via screen sharing Screen sharing is a very efficient practice to assist with support incidents.			x
Direct access to the product engineers Being able to have direct contact with the product engineers puts you as close as possible to get answers from the source.			x
Response time
Severity 1	12 hrs	2 hrs	1 hr
Severity 2	Within 24 hrs	12 hrs	2 hrs
All other severities	Within 48 hours	Next business day	Next business day
Access to the product knowledgebase	limited	unlimited	unlimited
Cost Support cost is automatically renewed on annual basis	$5,000/yr	$10,000/yr	$20,000/yr
			contact us
A la Carte Support options The following options can be added on to customize any support package. (Fee's will be pro-rated for already existing support packages.)
Additional technical contact	$1250/yr/ea	$1250/yr/ea	$1000/yr/ea
24 x 7 x 365 Support	n/a	call	call
On-site support	$2500/day + travel
Source code for custom modifications	n/a	call	call